This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

account on the computer

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur marie.darin

more options

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I think I succeeded. But, on the computer it seems that I can't find the application. It isn't there so I have tried to download it again but that must be wrong because than I must do everything all over again and I guess it than isn't compatible with my mobile. Why is it so very hard to download?? What must I do? Yours, Marie

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I think I succeeded. But, on the computer it seems that I can't find the application. It isn't there so I have tried to download it again but that must be wrong because than I must do everything all over again and I guess it than isn't compatible with my mobile. Why is it so very hard to download?? What must I do? Yours, Marie

All Replies (2)

more options

Do you have other devices you want to use with Sync ?

Using Sync and downloading Firefox on another device is optional.
You can close the tab once you have created the Sync account if you do not want or can't add a mobile device.

more options

As I said I did sync my phone but the computer, where I started, wasn't ready/finished or the account wasn't there so to say. This is the problem. As I said - I had only to sync one more device and so I did and then there was no firefox app ready to use on the computer or any last step to fix so... this is the problem. What to do?