This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

sync andriod

more options

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device.

Cell phone, android 4.4.4 droid maxx, firefox for android.

When I access two email accounts from my cell phone I go right in with no password.

When I try to access other accounts it asks for a master password, when I enter the password it just goes back to "enter master password", if I hit cancel 4-7 times it will go away and let me in but I have to manually enter password. Reloaded firefox, very few apps,automatic updates.

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device. Cell phone, android 4.4.4 droid maxx, firefox for android. When I access two email accounts from my cell phone I go right in with no password. When I try to access other accounts it asks for a master password, when I enter the password it just goes back to "enter master password", if I hit cancel 4-7 times it will go away and let me in but I have to manually enter password. Reloaded firefox, very few apps,automatic updates.

All Replies (1)

more options

This sounds like the normal behaviour, if you have a Master Password enabled on your Android device. When you have a Master Password enabled, you can't access your saved logins and passwords without entering the Master Password.

See Using Master Password on Firefox for Android for more information.

As a side note, your logins and passwords will not sync to or from your Android device if you have Master Password enabled, due to a technical limitation.

Hope this helps.