This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Error message

  • 1 antwoord
  • 1 het hierdie probleem
  • 21 views
  • Laaste antwoord deur philipp

redrw6
redrw6
more options

I got an error message:

XULRunner Error: Platform version78.02 is not compatible with minVersion >=78.0.1 maxVersion <=78.0.1

what does this mean? I cant use my browser

this happened after the last update and now it is frozen. I can't open Mozilla

I got an error message: XULRunner Error: Platform version78.02 is not compatible with minVersion >=78.0.1 maxVersion <=78.0.1 what does this mean? I cant use my browser this happened after the last update and now it is frozen. I can't open Mozilla

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, by the sound of it the update didn't get completely applied - please try to download and reinstall the browser from https://www.mozilla.org/en-US/firefox/all/, then it should open up again successfully.