This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Firefox Icon Book marks History etc completely disappeared. I have no account. there was a question mark where the Icon was Please help!!!

more options

My Firefox Icon, Book marks, History, everything completely disappeared. I have no account. there was a question mark where the Icon was Please help!!!

My Firefox Icon, Book marks, History, everything completely disappeared. I have no account. there was a question mark where the Icon was Please help!!!

All Replies (1)

more options

Although the issue may not have specifically occurred after any Firefox update, the steps on the Recover user data missing after Firefox update page should help solve your problem.

Hope this helps.