This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird cannot send password to rise broadband

  • 2 antwoorde
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur sms1

sms1
sms1
more options

I am using Thunderbird version 68.12.0 (32bit) and windows 10. My email is hosted at rise broadband. The recently made some changes to their email servers. The new settings are:

Secure (SSL/TLS):

Incoming server (POP): securemail.risebroadband.net and the port is 995. Outgoing server (SMTP): securemail.risebroadband.net with a port of 465.

Insecure email:

Incoming server (POP): securemail.risebroadband.net and the port is 110. Outgoing server (SMTP): securemail.risebroadband.net with a port of 1025

Outgoing server does require authentication

I get the following error message: Sending of password for user sms@airmail.net did not succeed. Mail server securemail.risebroadband.net responded: Failed to proxy your connection to 209.249.171.158:110. Bye!

Rise Broadband says this is a thunderbird issue. Can someone help me out with this?

I am using Thunderbird version 68.12.0 (32bit) and windows 10. My email is hosted at rise broadband. The recently made some changes to their email servers. The new settings are: Secure (SSL/TLS): Incoming server (POP): securemail.risebroadband.net and the port is 995. Outgoing server (SMTP): securemail.risebroadband.net with a port of 465. Insecure email: Incoming server (POP): securemail.risebroadband.net and the port is 110. Outgoing server (SMTP): securemail.risebroadband.net with a port of 1025 Outgoing server does require authentication I get the following error message: Sending of password for user sms@airmail.net did not succeed. Mail server securemail.risebroadband.net responded: Failed to proxy your connection to 209.249.171.158:110. Bye! Rise Broadband says this is a thunderbird issue. Can someone help me out with this?

All Replies (2)

Stans
Stans
more options

Configure Thunderbird to NOT use a proxy. Go to Tools > Options > Advanced > Network & Disc Space > Connection > Settings. Set it to "No proxy" then click OK to apply the changes and close the dialog.

Next, go to Account Settings > Server Settings and change to the secure (SSL/TLS) settings as given by risebroadband. Set connection security to SSL/TLS and Authentication method to Normal Password.

sms1
sms1 Vraag-eienaar
more options

Thank you Stans for the response.

I have made the changes you suggested and I get the message:

"Sending of password for user XXXXXXXX did not succeed. Mail server securemail.risebroadband.net responded: XXXXXXXX(my email address) selected.

Not sure what to do next.