This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sync broken

more options

So i formated my laptop and before i did i sync my bookmarks/passwords etc. AFter the format i log in again in my firefox account and nothing is synced and everything is lost

So i formated my laptop and before i did i sync my bookmarks/passwords etc. AFter the format i log in again in my firefox account and nothing is synced and everything is lost

All Replies (1)

more options

Firefox Sync is not a data backup service. Firefox Sync is intended to mirror changes made on one device to another device. It doesn't necessarily keep a complete or permanent copy of your data on the Firefox Sync servers.

Additionally, certain account actions (like resetting your password) will erase any existing Firefox Sync data.

If you used the Windows 10 reset tool, your old data may be in the windows.old folder that Windows creates on your hard drive. You may be able to use that folder to recover your old data.

If you formatted your hard drive and the data is not on Firefox Sync and your don't have a copy or device with that data, you may be out of luck.