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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Locked out after update to 78.2.2 - I am asked for a master password at startup

  • 5 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur svlad2009

moz8
moz8
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I just updated Thunderbird to version 78.2.2 and when I try to open the application I am asked for a master password. This has never happened before and I don't think I have ever set a master password. If I hit cancel two or three time Thunderbird open but my account and all emails are gone!

How do I fix this? thanks.

I just updated Thunderbird to version 78.2.2 and when I try to open the application I am asked for a master password. This has never happened before and I don't think I have ever set a master password. If I hit cancel two or three time Thunderbird open but my account and all emails are gone! How do I fix this? thanks.

Gewysig op deur Wayne Mery

All Replies (5)

svlad2009
svlad2009
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If you don't remember having a master password you might remove it, but the passwords saved previous by you in TB will be removed and you will need to enter them once again... https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_removing-your-master-password-if-the-master-password-has-been-forgotten

moz8
moz8 Vraag-eienaar
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Thanks, Thunderbird opens but everything is blank. All menu options are non functional. I can't do or change anything.

Gewysig op deur moz8

svlad2009
svlad2009
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Try starting TB in safe-mode (hols shift button on your keyboard while launching TB) and when it open if you don't see the menus press alt button on your keyboard to see them.

moz8
moz8 Vraag-eienaar
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Safe-mode or not all the menu items are dead, you can select them but nothing happens.

svlad2009
svlad2009
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Try to close also also you internet connection (just disable it) so that TB can't go online...