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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox keeps stopping to function

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur safetyplus

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Firefox keeps stopping to function every 5-10 minutes and lasts for 10-15 seconds. Does not happen with Bing

Firefox keeps stopping to function every 5-10 minutes and lasts for 10-15 seconds. Does not happen with Bing

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support to see if that has effect.

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No error messages. The computer just locks up for 10-15 seconds. Really frustrating. The only thing I can do is exit and start over and then it happens again about every 15-30 minutes.