This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Pop-up on screen reads "Please allow Firefox to access your device camera ..." Only option is "OK." Can't use Firefox at all until I escape this.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur OBW47

more options

I must have accidentally hit the QR scanner button -- it's in mid-scan with instruction "Align QR code within frame to scan." Pop-up on screen reads "Please allow Firefox to access your device's camera in "Settings ..." The only option is an "OK" button. Can't use Firefox at all until I escape this -- no way I can see to do that. Please help! Thanks!

I must have accidentally hit the QR scanner button -- it's in mid-scan with instruction "Align QR code within frame to scan." Pop-up on screen reads "Please allow Firefox to access your device's camera in "Settings ..." The only option is an "OK" button. Can't use Firefox at all until I escape this -- no way I can see to do that. Please help! Thanks!

Gekose oplossing

I don't remember the rest of the statement, but I believe this is simply a comment asking you to go to Settings to allow FF access to your camera. Selecting OK changes nothing. Even if it does, you can go to Settings-->Privacy--Camera and turn off camera access.

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

I don't remember the rest of the statement, but I believe this is simply a comment asking you to go to Settings to allow FF access to your camera. Selecting OK changes nothing. Even if it does, you can go to Settings-->Privacy--Camera and turn off camera access.