We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to connect to some Twitter sites

  • 3 antwoorde
  • 1 het hierdie probleem
  • 18 views
  • Laaste antwoord deur Kiki

JamesPhilipCasey
JamesPhilipCasey
more options

Whenever I use my Firefox browser to click on a Twitter site, I get the follow message, shown as an example:

"Oops. The site at https://twitter.com/GrrrGraphics?ref_src=twsrc^google|twcamp^serp|twgr^author has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. 

   Please contact the website owners to inform them of this problem."

This does not happen with non-Twitter sites, and in fact, not all Twitter sites, but it does happen with the majority of Twitter sites. Is there an adjustment I can make to my Firefox browser?

Thank you in advance for any suggestions, James (j.philip.casey@gmail.com)

Whenever I use my Firefox browser to click on a Twitter site, I get the follow message, shown as an example: "Oops. The site at https://twitter.com/GrrrGraphics?ref_src=twsrc^google|twcamp^serp|twgr^author has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem." This does not happen with non-Twitter sites, and in fact, not all Twitter sites, but it does happen with the majority of Twitter sites. Is there an adjustment I can make to my Firefox browser? Thank you in advance for any suggestions, James (j.philip.casey@gmail.com)

All Replies (3)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi James,

Please read this article to see how you solve the issue.

Also, I'd recommend to remove your personal email (for some reasons, I can't do it from my end) from your original question since this is a public forum (please read our Forum Rules and Guidelines here)