This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

message filters

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur sfhowes

Robby
Robby
more options

I set up filters to block unwanted spam emails but one particular sender keeps getting through. I can't even delete their emails manually from the filter box. And of course this sender is the worst of them all. I get from 5 to 15 emails per day from this sender, sometimes more. In case you're wondering, the addy is support@edwin.co.in Any ideas?

Thanks, Robby

I set up filters to block unwanted spam emails but one particular sender keeps getting through. I can't even delete their emails manually from the filter box. And of course this sender is the worst of them all. I get from 5 to 15 emails per day from this sender, sometimes more. In case you're wondering, the addy is support@edwin.co.in Any ideas? Thanks, Robby

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If all the emails have the same from address I would expect a filter to delete mail from that address. Or does your filter contain lots of from addresses.

Robby
Robby Vraag-eienaar
more options

All the emails are ads for products but they all have the same email address. Here are 3 examples:

Keranique - #1 Hair Regrowth Solution <support@edwin.co.in>

Miracle Drop Pure CBD. <support@edwin.co.in>

LumiGuard Floodlights. <support@edwin.co.in>

I tried to add a filter for support@edwin.co.in but it doesn't work. Also, I have clicked on the unsubscribe link at the bottom of the emails at least a dozen times but that hasn't worked either.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try a more general filter such as From + contains + edwin or From + ends with + edwin.co.in>

Check the message source (Ctrl+U) to make sure the sending address is actually in the From: header. It would be a very dumb spammer who put the actual address in the From header (but not impossible).