This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Video Playback Crashes

  • 2 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur FredMcD

more options

Hey, this just recently started happening but whenever I try to playback video (mainly on twitch) the tab crashes immediately.

I've tried starting Firefox in safemode and disabling add-ons; crashing still occurs either way. I tried opening streams on Chrome and they open up fine. I have also tried clearing my cache and disabling hardware acceleration. Lastly, I have also ran windows DISM and sfc.

Also, youtube videos work fine but I can't watch twitch streams.

Here are my crash reports: https://crash-stats.mozilla.org/report/index/78bc74ac-8f7c-4ced-938e-5c7b60201020 https://crash-stats.mozilla.org/report/index/9a8a8819-2a42-4600-aeae-78c430201020 https://crash-stats.mozilla.org/report/index/80d64d3b-d525-49b9-877c-17ba70201020 https://crash-stats.mozilla.org/report/index/72b02da3-cf5a-46a2-b024-a587d0201020

Hey, this just recently started happening but whenever I try to playback video (mainly on twitch) the tab crashes immediately. I've tried starting Firefox in safemode and disabling add-ons; crashing still occurs either way. I tried opening streams on Chrome and they open up fine. I have also tried clearing my cache and disabling hardware acceleration. Lastly, I have also ran windows DISM and sfc. Also, youtube videos work fine but I can't watch twitch streams. Here are my crash reports: https://crash-stats.mozilla.org/report/index/78bc74ac-8f7c-4ced-938e-5c7b60201020 https://crash-stats.mozilla.org/report/index/9a8a8819-2a42-4600-aeae-78c430201020 https://crash-stats.mozilla.org/report/index/80d64d3b-d525-49b9-877c-17ba70201020 https://crash-stats.mozilla.org/report/index/72b02da3-cf5a-46a2-b024-a587d0201020

Gewysig op deur pinoyboy1081

All Replies (2)

more options

bp-78bc74ac-8f7c-4ced-938e-5c7b60201020 bp-9a8a8819-2a42-4600-aeae-78c430201020 bp-80d64d3b-d525-49b9-877c-17ba70201020

Signature: msmpeg2vdec.dll

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

KERNELBASE.dll = Microsoft

Kernel32.dll = Microsoft

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

more options

pinoyboy1081 said

. . . Lastly, I have also ran windows DISM and sfc.

Make sure all software is up to date.

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration