This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird does not automatically download messages in some folders

  • 6 antwoorde
  • 2 hierdie probleem
  • 15 views
  • Laaste antwoord deur Tctirado

trueblue2000
trueblue2000
more options

I have setup multiple IMAP accounts on Thunderbird, all of them have one or more custom folders (e.g. the "channels" folder in screenshot #1).

I launch Thunderbird and wait about 4-5 minutes so that it could synchronize all accounts + folders, and download header + bodies of new messages. But it does not work as expected, instead I have to click each folder to see if there are any new messages in it. Once clicked, it might not download message bodies in which case I have to click each message. The "synchronization & storage" settings look OK to me (see screenshot #2).

I must add that it correctly downloads header + bodies of new messages for INBOX folders only.

Thunderbird version 83.0b1

I have setup multiple IMAP accounts on Thunderbird, all of them have one or more custom folders (e.g. the "channels" folder in screenshot #1). I launch Thunderbird and wait about 4-5 minutes so that it could synchronize all accounts + folders, and download header + bodies of new messages. But it does not work as expected, instead I have to click each folder to see if there are any new messages in it. Once clicked, it might not download message bodies in which case I have to click each message. The "synchronization & storage" settings look OK to me (see screenshot #2). I must add that it correctly downloads header + bodies of new messages for INBOX folders only. Thunderbird version 83.0b1
Aangehegde skermkiekies

All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Right-click a folder, Properties. Is the 'When getting new messages...' box checked?

trueblue2000
trueblue2000 Vraag-eienaar
more options

sfhowes said
Right-click a folder, Properties. Is the 'When getting new messages...' box checked?

No it is unchecked!

Edit: so... do I need to enable this checkbox for all folders? My objective is:

  • Launch Thunderbird
  • Updates all accounts and folders: headers for all messages, bodies for up to three month old messages
  • Without clicking anything

Gewysig op deur trueblue2000

sfhowes
sfhowes
  • Top 10 Contributor
more options

There is a preference in Config. editor, mail.server.default.check_all_folders_for_new, which is false by default. If you double-click it to true, it should have the desired effect, without checking the box for each folder. The default is probably to limit IMAP traffic for unimportant folders.

trueblue2000
trueblue2000 Vraag-eienaar
more options

Unfortunately enabling "when getting new messages for this account, always check this folder" for every folder or enabling the "check_all_folders_for_new" settings does not do anything. I still have to click those folders, only then thunderbird updates the number of unread messages and download new messages (and only their headers). Thunderbird does not do what I expect it to do. Disappointing.

I use unified view mostly if that matters.

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you can demonstrate that this still occurs in a new profile created in 83b2, then it may be a legitimate bug.

Help/Troubleshooting, about:profiles, to create and manage profiles. Submit bugs to Bugzilla.

Tctirado
Tctirado
more options

What about the problem of some of my custom folders do not appear in my email account on Thunderbird?