This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

IMAP folders disappeared - "subscribe" not working

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur dave215

more options

I have an iMAP account I've had forever - always used Thunderbird (Win 7). Thunderbird just updated itself to 78.4.0 (32 bit). A couple of days after the update, the folders for my email account disappeared. I can see on my mailserver that the folders are still there. I have about 50 folders (plus ~7 folders that are defaults).

If I right-click on my account in Thunderbird and choose "subscribe", I can see that all of my folders have somehow been flagged as not subscribed. If I add a checkmark next to any folder, and click subscribe, nothing happens - so the ability to "subscribe" is not working.

If I reboot my computer, and launch Thunderbird, I can see all of my folders for a couple of seconds (when the app first loads), then they go away.

Can someone please help me fix this?

I have an iMAP account I've had forever - always used Thunderbird (Win 7). Thunderbird just updated itself to 78.4.0 (32 bit). A couple of days after the update, the folders for my email account disappeared. I can see on my mailserver that the folders are still there. I have about 50 folders (plus ~7 folders that are defaults). If I right-click on my account in Thunderbird and choose "subscribe", I can see that all of my folders have somehow been flagged as not subscribed. If I add a checkmark next to any folder, and click subscribe, nothing happens - so the ability to "subscribe" is not working. If I reboot my computer, and launch Thunderbird, I can see all of my folders for a couple of seconds (when the app first loads), then they go away. Can someone please help me fix this?

All Replies (1)

more options

And they magically reappeared