This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Update Yesterday Killed My Thunderbird

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

more options

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2).

Please help me find out how to attach to the correct user profile.

Thanx, Collien Kaseberg cek@comcast.net

Yesterday, when opening Thunderbird, it came back saying that I am a new user and required that I start over. I have 3 profiles... 1) one dated 1/2/2016 and two dated yesterday 2) 12/4/2020 4:44 am and 3) 1:17 pm. I am assuming that the first one is old and can be deleted and the two from yesterday identify my current account (#3) and the account I wish reinstated (#2). Please help me find out how to attach to the correct user profile. Thanx, Collien Kaseberg cek@comcast.net

Gekose oplossing

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

I would guess the 2016 one is what you have been using. So lets not make assumptions. That is how permanent data loss occurs.

I suggest you go to the about:profiles entry in the troubleshooting information (it is on the help menu) Once in the about:profiles try launching each of those profiles and see which it is you want to be using, then set it as the default.