Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

There is no ad-blocker. But Firefox says there is.

  • 4 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur pojoho7699

Shhhh......
Shhhh......
more options

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

Gekose oplossing

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Lees dié antwoord in konteks 👍 1

All Replies (4)

pojoho7699
pojoho7699
more options

Gekose oplossing

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Shhhh......
Shhhh...... Vraag-eienaar
more options

That did the trick. Thank you so much for your time. Have a super week.

KenE
KenE
more options

I'm trying to watch a tv programme on UK Channel 4 Catch-up and am prevented until I turn off ad blocking. I tried turning off Enhanced Tracking Protection and it made no difference. I just want to whitelist Channel 4's URL to unblock for this site only. Can't find how do I do it - I've been struggling unsuccessfully for 2 days with this.

pojoho7699
pojoho7699
more options

There is a manager exceptions option in protection settings.