This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Web sites or javascript not working

  • 4 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur Ellaryk

more options

I often run into web sites that don't work even after turning off the ad blocker. Sometimes the page doesn't render correctly and mostly the javascript doesn't work, i.e. when a button is clicked it does nothing. When this happens I copy and paste the URL in Edge and the page works fine there.

I have the following add-ons: Amazon Assistant and Container, Capital One shopping, Facebook container, Fakespot review checker,Ghostery, Honey, uBlock Origin, Norton Safe Search and Safe Web,Priceblink, Rakuten, The Camelizer.

What can be causing this? Thanks.

I often run into web sites that don't work even after turning off the ad blocker. Sometimes the page doesn't render correctly and mostly the javascript doesn't work, i.e. when a button is clicked it does nothing. When this happens I copy and paste the URL in Edge and the page works fine there. I have the following add-ons: Amazon Assistant and Container, Capital One shopping, Facebook container, Fakespot review checker,Ghostery, Honey, uBlock Origin, Norton Safe Search and Safe Web,Priceblink, Rakuten, The Camelizer. What can be causing this? Thanks.

All Replies (4)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Same thing in safe mode.

more options

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


What security software do you have?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

Sorry, but nothing seems to work. Cookies don't block page renderings unless put there by the page in question.