This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Blocked by error message

  • 1 antwoord
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

ClinicCom
ClinicCom
more options

Help, please! After a computer tech worked on my machine I've been unable to use FF. I have no trouble downloading a file, but when I click on "Run" I get this error message: "Can not create temp folder archive." I can't get beyond that. This may be related to 7-Zip, because that program always pops up with the error message. What should I do?

Howard Lewis

Help, please! After a computer tech worked on my machine I've been unable to use FF. I have no trouble downloading a file, but when I click on "Run" I get this error message: "Can not create temp folder archive." I can't get beyond that. This may be related to 7-Zip, because that program always pops up with the error message. What should I do? Howard Lewis

Gewysig op deur cor-el

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with extracting the Firefox installer in the Windows temp folder.

You can try to delete the Windows Temp folder (%TMP% or %TEMP%).

You can check owner and permissions for the temp folder (%TMP% and %TEMP%) via "Properties -> Security -> Advanced" in the right-click context menu.