This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird not responding on start-up

greenhills12345
greenhills12345
more options

Hi, I have Thunderbird, 78.6.1. For over a week now when I launch it, it just hangs and then turns not-responding. I have to end task via task manager.

I have tried having the computer in safe mode and opening Thunderbird in safe mode. Same problem.

Someone please help as I have lots of "tasks" scheduled on there that at minimum would like not to lose if I have to go back to a previous version or uninstall.

Thank you!

Hi, I have Thunderbird, 78.6.1. For over a week now when I launch it, it just hangs and then turns not-responding. I have to end task via task manager. I have tried having the computer in safe mode and opening Thunderbird in safe mode. Same problem. Someone please help as I have lots of "tasks" scheduled on there that at minimum would like not to lose if I have to go back to a previous version or uninstall. Thank you!

All Replies (3)

greenhills12345
greenhills12345 Vraag-eienaar
more options

Also, forgot to mention, running Windows 10 Pro 64 bit

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

does leaving it hanging and going out for coffee get it to go eventually?

greenhills12345
greenhills12345 Vraag-eienaar
more options

I launched it and left it alone for 1 hour. A notification came through about 15 mins in that it was unable to connect to mail servers. Then 45 mins a calendar event came up. Couldn't click on it at first but now that it's been an hour, I notice it is gone. It's been one hour and I tried clicking on a different folder to see if things were working and it is hanging and says "not responding"