This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Selected tab is blank

  • 2 antwoorde
  • 1 het hierdie probleem
  • 12 views
  • Laaste antwoord deur noel_envode

noel_envode
noel_envode
more options

Has anyone noticed for a while now that sometimes when selecting as tab, the page remains blank? It appears the page load process is interrupted. The url is erased from the navigation field. I use the and the "Reload in address bar" addon, which puts a "Reload Current Page" button in the navigation field, and that button disappears as well, along with the other "Reload Current Page" button on the navigation toolbar.

Also, when trying to login here, I got this error message. See attached

Has anyone noticed for a while now that sometimes when selecting as tab, the page remains blank? It appears the page load process is interrupted. The url is erased from the navigation field. I use the and the "Reload in address bar" addon, which puts a "Reload Current Page" button in the navigation field, and that button disappears as well, along with the other "Reload Current Page" button on the navigation toolbar. Also, when trying to login here, I got this error message. See attached
Aangehegde skermkiekies

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Bad Request issue can be caused by corrupted cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
noel_envode
noel_envode Vraag-eienaar
more options

Sorry I didn't get back sooner. Thanks for the info. The problem is not nearly as frequent as before, and it's difficult to troubleshoot because it's random. I'm guessing that it might have been caused by an app.

Thanks