This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My microsoft365 email quit sending - gets SMTP AUTH errors

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur allmonmeister

more options

My Thunderbird Office365 email quit sending. It happened about 2 weeks after I installed Ubuntu 20.04 on my system. I think it was coincident with an update of the system. My other emails work fine. It tells me the auth failed because "SmtpClientAuthentication is disabled for the Tenant." Thunderbird has a limited number of SMTP authentication methods, and I tried them all. I went to the page the error recommends, and it is for exchange servers. I have microsoft365 from GoDaddy. Any help would be appreciated.

-Dave

Thunderbird 68.10.0 (64-bit)

Here is most of the log, minus most of the startup handshake.

[(null) 9682: Main Thread]: I/SMTP SMTP entering state: 21 [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x0, avail caps 0x100 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: D/SMTP trying auth method 0x100 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 15 [(null) 9682: Main Thread]: D/SMTP SMTP: MSN or LOGIN auth, step 0 [(null) 9682: Main Thread]: I/SMTP SMTP Send: AUTH LOGIN [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 VXNlcm5hbWU6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 13 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 16 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep1() for xxxx@xxxxxxxxx.net@smtp.office365.com [(null) 9682: Main Thread]: D/SMTP LOGIN auth [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 UGFzc3dvcmQ6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 334 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 17 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep2 [(null) 9682: Main Thread]: D/SMTP LOGIN auth, step 2 [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more info. [SJ0PR13CA0187.namprd13.prod.outlook.com] [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 535 [(null) 9682: Main Thread]: D/SMTP marking auth method 0x100 failed [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x100, avail caps 0x0 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: E/SMTP no auth method remaining [(null) 9682: Main Thread]: W/SMTP SMTP: ask user what to do (after login failed): new password, retry or cancel [(null) 9682: Main Thread]: W/SMTP cancel button pressed [(null) 9682: Main Thread]: I/SMTP SMTP Send: QUIT

My Thunderbird Office365 email quit sending. It happened about 2 weeks after I installed Ubuntu 20.04 on my system. I think it was coincident with an update of the system. My other emails work fine. It tells me the auth failed because "SmtpClientAuthentication is disabled for the Tenant." Thunderbird has a limited number of SMTP authentication methods, and I tried them all. I went to the page the error recommends, and it is for exchange servers. I have microsoft365 from GoDaddy. Any help would be appreciated. -Dave Thunderbird 68.10.0 (64-bit) Here is most of the log, minus most of the startup handshake. [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 21 [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x0, avail caps 0x100 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: D/SMTP trying auth method 0x100 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 15 [(null) 9682: Main Thread]: D/SMTP SMTP: MSN or LOGIN auth, step 0 [(null) 9682: Main Thread]: I/SMTP SMTP Send: AUTH LOGIN [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 VXNlcm5hbWU6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 13 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 16 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep1() for xxxx@xxxxxxxxx.net@smtp.office365.com [(null) 9682: Main Thread]: D/SMTP LOGIN auth [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 334 UGFzc3dvcmQ6 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 334 [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 17 [(null) 9682: Main Thread]: D/SMTP SMTP AuthLoginStep2 [(null) 9682: Main Thread]: D/SMTP LOGIN auth, step 2 [(null) 9682: Main Thread]: I/SMTP Logging suppressed for this command (it probably contained authentication information) [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 0 [(null) 9682: Main Thread]: I/SMTP SMTP Response: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit aka.ms/smtp_auth_disabled for more info. [SJ0PR13CA0187.namprd13.prod.outlook.com] [(null) 9682: Main Thread]: I/SMTP SMTP entering state: 18 [(null) 9682: Main Thread]: D/SMTP SMTP Login response, code 535 [(null) 9682: Main Thread]: D/SMTP marking auth method 0x100 failed [(null) 9682: Main Thread]: D/SMTP SMTP auth: server caps 0x30134, pref 0x300, failed 0x100, avail caps 0x0 [(null) 9682: Main Thread]: D/SMTP (GSSAPI = 0x800, CRAM = 0x2000, NTLM = 0x4000, MSN = 0x8000, PLAIN = 0x200, LOGIN = 0x100, EXTERNAL = 0x400) [(null) 9682: Main Thread]: E/SMTP no auth method remaining [(null) 9682: Main Thread]: W/SMTP SMTP: ask user what to do (after login failed): new password, retry or cancel [(null) 9682: Main Thread]: W/SMTP cancel button pressed [(null) 9682: Main Thread]: I/SMTP SMTP Send: QUIT
Aangehegde skermkiekies

Gekose oplossing

Solved. GoDaddy enabled SMTP auth on the account and it sends now.

Lees dié antwoord in konteks 👍 1

All Replies (1)

more options

Gekose oplossing

Solved. GoDaddy enabled SMTP auth on the account and it sends now.