This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird

  • 2 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur brisu

dsmith11
dsmith11
more options

I was trying to back up Thunderbird. I copied my default profile to my desktop. Now when I open Thunderbird, all of my inbox messages reloaded, like never looked at. All of my folders I've added over the years are gone. Help.

I was trying to back up Thunderbird. I copied my default profile to my desktop. Now when I open Thunderbird, all of my inbox messages reloaded, like never looked at. All of my folders I've added over the years are gone. Help.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

sounds to me like you moved the data, not copied it. Or tried to copy it while Thunderbird was open. I can not guess which.

brisu
brisu
more options

Hello,

dsmith11 said
I was trying to back up Thunderbird. I copied my default profile to my desktop. Now when I open Thunderbird, all of my inbox messages reloaded, like never looked at. All of my folders I've added over the years are gone. Help.

Did you back up your data following the steps of this guide? Reference the sections "Backing Up a Profile" and the "Restoring a Profile Backup" to hopefully restore your profile and data. Profiles - Where Thunderbird stores your messages and other user data