This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to update TB...keep getting Setup message

  • 1 antwoord
  • 1 het hierdie probleem
  • 17 views
  • Laaste antwoord deur Toad-Hall

Monty
Monty
more options

Hello,

I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC."

I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy.

What next?

Regards,

Monty

Hello, I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC." I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy. What next? Regards, Monty

Gekose oplossing

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.

Lees dié antwoord in konteks 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Gekose oplossing

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.