This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Page zooms but zoom feature says it's still at 100%

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

darthhellokitty
darthhellokitty
more options

I just updated to a new laptop, and I'm now having a problem with Firefox. I'll be reading a page, when it will suddenly zoom in - the zoom feature stays at 100%, but I have to scroll across the page to get to the end of lines. I can't figure out how to make it go back to normal - I have to close the tab, then open a new tab and open the URL again on that.

What is causing this? Is it a setting I can change? How do I fix it?

Thanks!!!

I just updated to a new laptop, and I'm now having a problem with Firefox. I'll be reading a page, when it will suddenly zoom in - the zoom feature stays at 100%, but I have to scroll across the page to get to the end of lines. I can't figure out how to make it go back to normal - I have to close the tab, then open a new tab and open the URL again on that. What is causing this? Is it a setting I can change? How do I fix it? Thanks!!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you reset the Zoom via "Ctrl + 0" (zero) ?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window