Hi Ellen, it sounds like something is blocking Google (assuming it is a Google reCAPTCHA). Could you double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server). (A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Usually that wouldn't affect Google, but it doesn't hurt to check. Click the icon to learn more or make an exception. See: [[Enhanced Tracking Protection in Firefox for desktop]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site. ---- If the problem continues, perhaps it would help to test in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?