This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Frozen Window

  • 2 antwoorde
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur cor-el

Teresa Hanna
Teresa Hanna
more options

Can't discern if a Firefox or Windows problem. My screen is stuck between two black walls and I can't figure out how to get out. It doesn't allow me to expand the screen or change browsers from the home screen. I sure hope you can help!!! Thanks!!!

Can't discern if a Firefox or Windows problem. My screen is stuck between two black walls and I can't figure out how to get out. It doesn't allow me to expand the screen or change browsers from the home screen. I sure hope you can help!!! Thanks!!!

All Replies (2)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi

This question is tagged as "mobile".

Is this about Firefox on a mobile device or about Firefox on a desktop device ?