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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost Profiles and Bookmarks

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Recently, I opened up the Firefox browser and it prompted me to create a new profile. I reopened the browser 2-3 more times and the same thing happened. I created a new profile. My bookmarks immediately disappeared. When I went to look for my old profiles, they all had disappeared, also. Firefox has been updated recently, and so has Windows 10. I have an older (2013) Toshiba laptop. Any suggestions for getting profiles and/or bookmarks back?

Recently, I opened up the Firefox browser and it prompted me to create a new profile. I reopened the browser 2-3 more times and the same thing happened. I created a new profile. My bookmarks immediately disappeared. When I went to look for my old profiles, they all had disappeared, also. Firefox has been updated recently, and so has Windows 10. I have an older (2013) Toshiba laptop. Any suggestions for getting profiles and/or bookmarks back?

Gekose oplossing

see if this article provides any help for you. then let us know

[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...]

Lees dié antwoord in konteks 👍 0

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Gekose oplossing

see if this article provides any help for you. then let us know

[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...]