This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Restoring Old Profiles and Bookmarks

  • 2 antwoorde
  • 1 het hierdie probleem
  • 48 views
  • Laaste antwoord deur FredMcD

more options

I recently opened Firefox and it prompted me to create a new profile. I closed it up and reopened it 2-3 more times and it did the same thing. I created a new profile. My bookmarks immediately disappeared, and so did all of my old profiles. I have tried many online suggestions for restoring both. Firefox is up to date, and Windows has been recently updated too. I have an older (2013) Toshiba laptop. Any suggestions?

I recently opened Firefox and it prompted me to create a new profile. I closed it up and reopened it 2-3 more times and it did the same thing. I created a new profile. My bookmarks immediately disappeared, and so did all of my old profiles. I have tried many online suggestions for restoring both. Firefox is up to date, and Windows has been recently updated too. I have an older (2013) Toshiba laptop. Any suggestions?

Gekose oplossing

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update