This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Having trouble connecting with www.i-say.com surveys. They cannot get through to me swith surveys.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

AmbersDad
AmbersDad
more options

Typed-in "OTHER"; don't know how to solve problem. www.i-say.com member for over 12 years. Now, when I open a i-say survey, it doesn't come to me. I-say tells me FIREFOX won't allow their survey into my computer. I've spent almost 20 hours trying to fix problem (I'm not computer literate). Something happened in FIREFOX during their last upgrade and I don't know how to fix it.. Can someone help me with "very simple" instructions? Thank you/

Typed-in "OTHER"; don't know how to solve problem. www.i-say.com member for over 12 years. Now, when I open a i-say survey, it doesn't come to me. I-say tells me FIREFOX won't allow their survey into my computer. I've spent almost 20 hours trying to fix problem (I'm not computer literate). Something happened in FIREFOX during their last upgrade and I don't know how to fix it.. Can someone help me with "very simple" instructions? Thank you/

All Replies (1)

FredMcD
FredMcD
more options

AmbersDad said
I-say tells me FIREFOX won't allow their survey into my computer.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.