This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't complete two-step authentication enabling process

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur dimithrandir

dimithrandir
dimithrandir
more options

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one.

When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I don't get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed.

I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says Not Set.

I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one. When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I '''don't''' get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed. I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says '''Not Set'''. I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!
Aangehegde skermkiekies

Gewysig op deur dimithrandir

Gekose oplossing

So apparently, my computer's clock was two minutes late or so. After setting the correct time, I was able to complete the process.

It was really strange because no warning whatsoever was given on this issue, and the form even notified me that the process has been completed. This might cause problems for many users in future if left unchanged.

Lees dié antwoord in konteks 👍 0

All Replies (1)

dimithrandir
dimithrandir Vraag-eienaar
more options

Gekose oplossing

So apparently, my computer's clock was two minutes late or so. After setting the correct time, I was able to complete the process.

It was really strange because no warning whatsoever was given on this issue, and the form even notified me that the process has been completed. This might cause problems for many users in future if left unchanged.