This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Not able to play videos on BBC.com

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

mshrf
mshrf
more options

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.
Aangehegde skermkiekies

Gewysig op deur mshrf

All Replies (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

mshrf
mshrf Vraag-eienaar
more options

Yes, still there :( By the way, not sure if it's related, but I have also turned off fingerprinting in about:config and I reset the default user agent, cleared cookies and cache, and restarted but it still won't show.

FredMcD
FredMcD
more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration