This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox snap 89.0, to play video, you need to install the required video codecs

Lucas Zanella
Lucas Zanella
more options

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video. Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs. It's firefox 89.0

Gekose oplossing

Make sure you have the latest FFmpeg and libavcodec packages installed.

Lees dié antwoord in konteks 👍 0

All Replies (3)

J
J
more options

Try $ sudo apt install ubuntu-restricted-extra

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

Make sure you have the latest FFmpeg and libavcodec packages installed.

Lucas Zanella
Lucas Zanella Vraag-eienaar
more options

cor-el said
Make sure you have the latest FFmpeg and libavcodec packages installed.

At first I thought the error was on the snap version of firefox, but that runs ok. The problem is on the apt-get version. Given that, installing ffmpeg with sudo apt-get install -y ffmpeg and restarting firefox solved