This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

inbox: new messages and deletion of messages in junk & trash folders

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Matt

azure
azure
more options

The latest version of Thunderbird has expanded an ongoing problem. Several updates ago (I am not sure just when or which version), TB stopped showing messages deleted from trash folders without repeatedly clicking on Trash, then the folder, then Trash again. Or, if I deleted 3 messages from the trash folder, the Heading Trash, would still show 3 messages in that trash folder. Only w/clicking on Trash, clicking on the folder, then clicking on trash again (and maybe repeating the process, would the (3) finally disappear from the Trash Heading.

Now it's happening in the inbox. The title or category heading will show (2) for 2 new messages, sometimes, there ARE no new messages. messages. I can sort by read/unread, and I still won't find them. Or the heading will show 2 new messages and I've already read them and perhaps even deleted them.

TB also has difficulty/doesn't retrieve all message from gmail addresses anymore, I don't know why.

The latest version of Thunderbird has expanded an ongoing problem. Several updates ago (I am not sure just when or which version), TB stopped showing messages deleted from trash folders without repeatedly clicking on Trash, then the folder, then Trash again. Or, if I deleted 3 messages from the trash folder, the Heading Trash, would still show 3 messages in that trash folder. Only w/clicking on Trash, clicking on the folder, then clicking on trash again (and maybe repeating the process, would the (3) finally disappear from the Trash Heading. Now it's happening in the inbox. The title or category heading will show (2) for 2 new messages, sometimes, there ARE no new messages. messages. I can sort by read/unread, and I still won't find them. Or the heading will show 2 new messages and I've already read them and perhaps even deleted them. TB also has difficulty/doesn't retrieve all message from gmail addresses anymore, I don't know why.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Given I do not have such issues with a gmail account I can only assume there is something wrong either with your Thunderbird or your computer.

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus and firewall software? What is the version?