This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Missing Key3.DB file in profile folder

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur raymondb2

more options

Thunderbird absolutely refuse to remember my password. When i install Thunderbird 78.11.0 and start it the first prompt ask me for my password and then i check the box remember password and when i click OK i get a new prompt to enter my master password. I didn't set a master password. So i don't get my emails. I read that if you delete Key3.DB in the profile folder it will reset the remember password. The problem is that there is no Key3.DB file there. I can see only Key4.DB file . So what is the solution? Thanks for any help.

Thunderbird absolutely refuse to remember my password. When i install Thunderbird 78.11.0 and start it the first prompt ask me for my password and then i check the box remember password and when i click OK i get a new prompt to enter my master password. I didn't set a master password. So i don't get my emails. I read that if you delete Key3.DB in the profile folder it will reset the remember password. The problem is that there is no Key3.DB file there. I can see only Key4.DB file . So what is the solution? Thanks for any help.

Gekose oplossing

All Replies (2)

more options

Gekose oplossing

Close TB, delete key4.db, logins.json and cert9.db, then restart TB.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords

more options

Hello.

Thank you for your reply. Your answer solved the problem. I had 18 messages that finally downloaded. Hoping it remains like this.