This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Top sites

more options

My top sites have disappeared and/or changed to sites not visited very much. And there is now no Top Sites box to check in Preferences.

This means that when I click the URL box, it used to drop down with 5 or 6 of the sites I visited the most. Those are gone and replaced with sites I don't visit very much.

Please help!

My top sites have disappeared and/or changed to sites not visited very much. And there is now no Top Sites box to check in Preferences. This means that when I click the URL box, it used to drop down with 5 or 6 of the sites I visited the most. Those are gone and replaced with sites I don't visit very much. Please help!

All Replies (13)

more options

You can possibly pin your favorite sites to the first 8 tiles on the Firefox Home page.

more options

This doesn't solve my problem but thank you for the suggestion.

more options

Hi ShaunTru6, on the Preferences/Settings page, "Top Sites" changed to "Shortcuts".

But do you think this was caused by your history getting cleared, resetting the visit count for all of your sites? In the Library window -- you can open it from History > Show All History -- there's usually a Visit Count column that may be present already or which you can adding by right-clicking (one button: Ctrl+clicking) another column heading and adding it.

more options

Thanks J, I did clear my history but have repeatedly gone to the sites I want as Top Sites to drop down and I still get the same sites I rarely visit. The list is static. So something is broken with this version of Firefox including I can't select Top Sites anymore in preferences. Why? VERY FRUSTRATING. I used to program custom apps for Fortune 50 companies, this is just sloppy and unacceptable.

Gewysig op deur ShaunTru6

more options

As cor-el mentioned, the list that appears when you click in the address bar -- before you type anything for Firefox to match against -- should be the first 8-10 shortcuts below the search bar on the built-in Firefox Home / new tab page. Is that what you are seeing, or something else?

more options

ShaunTru6 said

I can't select Top Sites anymore in preferences.

You don't see what's in these screenshots ?

Gewysig op deur Rodney

more options

Thanks Rodney, no I don't, there's no Top Sites checkbox to select.

more options

ShaunTru6 said

Thanks Rodney, no I don't, there's no Top Sites checkbox to select.

jscher2000 said

Hi ShaunTru6, on the Preferences/Settings page, "Top Sites" changed to "Shortcuts".

You did check that box though .....

more options

Good to know but it should be changed back, Top Sites is what you visit most, a Shortcut is any site. Who makes these decisions? Do they think or just do stuff to show they are doing their job. Sorry for being short, no pun intended, but on top of this, it still doesn't work. So frustrated.

more options

ShaunTru6 said

Good to know but it should be changed back, Top Sites is what you visit most, a Shortcut is any site. Who makes these decisions? Do they think or just do stuff to show they are doing their job. Sorry for being short, no pun intended, but on top of this, it still doesn't work. So frustrated.

I hear you, ShaunTru6 ..... What if you post a reply to jscher2000's last post and see what he has to say ?

more options

I didn't understand what he wrote, coffee still kicking in. Let's just forget it, I'm sure everyone has bigger fish to fry.

more options

Shaun, just to explain why you are seeing "Top Sites" in my screenshots instead of "Shortcuts": On the "about:config" page I have set the preference "browser.newtabpage.activity-stream.newNewtabExperience.enabled" to "false". (wanted to hold on to what I'm used to)

more options

For reference, I'm attaching a screenshot showing

(1) Shortcuts list in the address bar drop-down, formerly called Top Sites (2) Shortcuts on the new tab page (should match the list in the address bar drop-down) (3) Where you can turn Shortcuts on/off in the address bar drop-down using a checkbox on the Settings page, Privacy & Security panel

The pinned shortcuts list is stored in a file in your currently active profile folder, and may be cleared by third party software or by a Refresh (sometimes called a tune-up).

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-07-06-08-40-49-f0d147.png