This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox deleted my primary password

more options

I have always used a primary password (aka master password) on Firefox and today I went to look for a password and it didn't ask me for the primary password. Could this be malicious? I use Malware bytes paid version. I doubt I did it accidentally. I've reset the password. How can I add a reliable additional layer of security on this? Many thanks in advance. Charlie

I have always used a primary password (aka master password) on Firefox and today I went to look for a password and it didn't ask me for the primary password. Could this be malicious? I use Malware bytes paid version. I doubt I did it accidentally. I've reset the password. How can I add a reliable additional layer of security on this? Many thanks in advance. Charlie

All Replies (1)

more options

Hi Charlie, your primary password can't be removed without data loss unless the password is entered, so I don't think someone else could have removed it or removed the requirement to enter it.

That said, I wonder whether this is possible: what if the local file became corrupted and Firefox disregarded it, could a new one could be built from your Sync data without a primary password? The primary password is specific to an individual Firefox profile and does not sync. Hmm... ??