This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Emails getting forwarded from one account to another

  • 5 antwoorde
  • 1 het hierdie probleem
  • 21 views
  • Laaste antwoord deur stewartdd57

stewartdd57
stewartdd57
more options

I have 3 email accounts configured for Thunderbird. One is Charter Comm, one is gmail, and one is for work. The problem is that emails received into the Charter account are getting forwarded over to the gmail account. I can see them in Thunderbird and using a Gmail client. I have checked all the setting at Charter and Thunderbird and I am not autoforwarding emails. I can't figure out why this is happening. Has anyone seen anything like this before?

My system is an HP PC running Window 10 and TBird 78.13.0 (64 bit)

I have 3 email accounts configured for Thunderbird. One is Charter Comm, one is gmail, and one is for work. The problem is that emails received into the Charter account are getting forwarded over to the gmail account. I can see them in Thunderbird and using a Gmail client. I have checked all the setting at Charter and Thunderbird and I am not autoforwarding emails. I can't figure out why this is happening. Has anyone seen anything like this before? My system is an HP PC running Window 10 and TBird 78.13.0 (64 bit)

Gekose oplossing

The gmail setting you changed just allows you to send from the Charter account, through the gmail smtp, without gmail switching out the Charter address with the gmail one. So, recipients see your mail being sent from Charter instead of gmail. The 'Check mail from other account' setting is where gmail could collect Charter mail.

Lees dié antwoord in konteks 👍 0

All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Check gmail Accounts & Import settings on the gmail site to see if it's collecting mail from Charter, and check Charter webmail to see if it's set to forward to gmail.

stewartdd57
stewartdd57 Vraag-eienaar
more options

There was a setting in gmail to send mail as the charter account. I have removed that to see what happens. Thanks for that tip. Charter was not set to forward any mail. I'll update once I see what happens.

stewartdd57
stewartdd57 Vraag-eienaar
more options

that doesn't seem to have helped. I'm still seeing the email arrive in the Charter inbox and then a few minutes later appear in the gmail one. It is interesting that the TO: is still the charter email address even if it is in the gmail.com box.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Gekose oplossing

The gmail setting you changed just allows you to send from the Charter account, through the gmail smtp, without gmail switching out the Charter address with the gmail one. So, recipients see your mail being sent from Charter instead of gmail. The 'Check mail from other account' setting is where gmail could collect Charter mail.

stewartdd57
stewartdd57 Vraag-eienaar
more options

I deleted my charter account from the check mail from other account. But it didn't help. I am still seeing emails on both accounts. I also double checked the settings on Charter. Mail forwarding is turned off.