This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Sync account locked

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur poljos

jancurasof
jancurasof
more options

Hello I want to upgrade my Linux by new installation and want to backup all items in Firefox 92 (Ubuntu). When I try to login to Firefox Sync I fill username and password and then web pages show me a message that "We appologize, Your account is locked, now. Confirmation email, which we sent to "my email address", was returned. We lock your account to have your account safe." If it is valid email, please contact us, we help you unlock your account." There is active link, under "contact us" but linked to https://support.mozilla.org/cs/ . I do not find any information how to unlock my account. Can anybody help? Thanks

Hello I want to upgrade my Linux by new installation and want to backup all items in Firefox 92 (Ubuntu). When I try to login to Firefox Sync I fill username and password and then web pages show me a message that "We appologize, Your account is locked, now. Confirmation email, which we sent to "my email address", was returned. We lock your account to have your account safe." If it is valid email, please contact us, we help you unlock your account." There is active link, under "contact us" but linked to https://support.mozilla.org/cs/ . I do not find any information how to unlock my account. Can anybody help? Thanks

All Replies (1)

poljos
poljos
  • Top 25 Contributor
more options

Sync nepoužívám, mimo jiné právě pro takové a podobné potíže. Pokud chceš zálohovat soubory profilu, udělej to přes Nápověda - Další technické informace - Složka s profilem - Otevřít.

Zazálohuj si celou nadřazenou složku, tzn. s názvem jako 4zuadedw.default-release V novém umístění pak překopíruj obsah této složky do nově vytvořené složky. Zálohování i kopírování/přepisování dělej při ukončeném Firefoxu!

https://support.mozilla.org/cs/kb/jak-zazalohovat-obnovit-profil#w_zalohovani-profilu

Gewysig op deur poljos