This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot open / save PDF attachment from google imap account

  • 5 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Daniele

Daniele
Daniele
more options

I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I can save it but the saved PDF is smaller and corrupted.

I am using TB Version 91.1.1 64 bit on Windows Version 10.0.19042.1237

Thanks.

I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I can save it but the saved PDF is smaller and corrupted. I am using TB Version 91.1.1 64 bit on Windows Version 10.0.19042.1237 Thanks.
Aangehegde skermkiekies

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

Daniele
Daniele Vraag-eienaar
more options

Matt said
Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

My antivirus is Microsoft Defender (windows 10). How could I tell not scan email attachment?

Thanks.

Daniele
Daniele Vraag-eienaar
more options

Matt said
Tell your anti virus program to not scan email attachments. That is the usual reason they are corrupted.

Btw I've seen this is a 2 years old bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1576584 not solved yet. Even if they say "some attachments are marked as "size unknown", but indeed my attachment shows correctly its size. :-(

Thanks.

Gewysig op deur Daniele

Daniele
Daniele Vraag-eienaar
more options

I found that this error appears only if the attachment is big, say about > 5 Mb. (mine was 12 Mb) So my work around is to set filelink for attachments > 5 Mb.

Daniele
Daniele Vraag-eienaar
more options

But the problem is still there when I receive a bigger pdf attached. I cannot open or save it.

-(