This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox browser won't load pages, extremely slow

  • 1 antwoord
  • 1 het hierdie probleem
  • 21 views
  • Laaste antwoord deur FredMcD

more options

I haven't been able to use Firefox for a long time. It is extremely slow, won't load pages, I can't refresh it, it won't let me get that far because it won't load. I've uninstalled and reinstalled so many times I've lost count. I've done the suggestions I could find and have not had any luck. Please fix this issue asap as I would really like to use it but I can't if it won't load anything. It won't even let me close the program out, I have to restart my computer to get it off so I can uninstall it.

I haven't been able to use Firefox for a long time. It is extremely slow, won't load pages, I can't refresh it, it won't let me get that far because it won't load. I've uninstalled and reinstalled so many times I've lost count. I've done the suggestions I could find and have not had any luck. Please fix this issue asap as I would really like to use it but I can't if it won't load anything. It won't even let me close the program out, I have to restart my computer to get it off so I can uninstall it.

All Replies (1)

more options

There are several possibilities.


You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads