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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

had to deinstall firefox and re install, the sync restore nothing ?

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I had to de install firefox and re install the sync bring no data ?


I also had to reset password after the re install

I had to de install firefox and re install the sync bring no data ? I also had to reset password after the re install

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work31 said

I also had to reset password after the re install

If you reset the password without providing your recovery key, unfortunately that flushes the data in the account.

But usually removing Firefox (trashing the app) doesn't remove all your data. Or maybe you had a choice to save/remove your data from your Mac?

Do you have Time Machine backups?