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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

2FA recovery code not valid

  • 1 antwoord
  • 1 het hierdie probleem
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  • Laaste antwoord deur GerardoPcp04

bigredgeneticspider
bigredgeneticspider
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Hi,

I am trying to access my Firefox account, and have a recovery code, but when I try to put it in it asks for a 10-digit code, and I have 32-character alphanumeric code. When I try to put it in, it says that the code isn't formatted properly.

Thanks

Hi, I am trying to access my Firefox account, and have a recovery code, but when I try to put it in it asks for a 10-digit code, and I have 32-character alphanumeric code. When I try to put it in, it says that the code isn't formatted properly. Thanks

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 10 Contributor
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Hola El código de recuperación de 32 caracteres es para podes iniciar la cuenta Sync si te haz olvidado la contraseña: https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys

Lo que creo que te esta solicitando allí es el código de recuperación del 2FA: https://support.mozilla.org/es/kb/protege-tu-cuenta-firefox-con-la-autenticacion-en-dos-pasos

https://support.mozilla.org/es/kb/que-pasa-si-he-perdido-acceso-la-autenticacion-en- Saludos