This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Incoming emails HTML and missing text issues with Thunderbird update

  • 8 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur jdlowder

jdlowder
jdlowder
more options

Hi:

Since the most recent Thunderbird update, incoming emails have not been showing up correctly.

  • Windows 7 machine
  • 91.2.1 (32 bit) Thunderbird
  • no extensions/add-ons
  • View / Message Body As / Original HTML

For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text.

If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.)

If I run Thunderbird in Troubleshoot mode, all the messages display correctly.

Suggestions?

Thanks!

Hi: Since the most recent Thunderbird update, incoming emails have not been showing up correctly. * Windows 7 machine * 91.2.1 (32 bit) Thunderbird * no extensions/add-ons * View / Message Body As / Original HTML For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text. If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.) If I run Thunderbird in Troubleshoot mode, all the messages display correctly. Suggestions? Thanks!

Gekose oplossing

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!

Lees dié antwoord in konteks 👍 0

All Replies (8)

Stans
Stans
more options

Disable hardware acceleration in Preferences and restart Thunderbird.

jdlowder
jdlowder Vraag-eienaar
more options

Stans said
Disable hardware acceleration in Preferences and restart Thunderbird.

Thanks for the suggestion. The change had no effect.

Jim

sfhowes
sfhowes
  • Top 10 Contributor
more options

If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

jdlowder
jdlowder Vraag-eienaar
more options

sfhowes said
If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

That has no effect.

If I run in Troubleshoot Mode, all the emails display correctly, though.

Jim

sfhowes
sfhowes
  • Top 10 Contributor
more options

You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

jdlowder
jdlowder Vraag-eienaar
more options

sfhowes said
You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

Running the default theme. The Extensions tab shows nothing, no add-ons or extensions running or even loaded. I run Firefox (94.0, 64-bit) for my default browser.

sfhowes
sfhowes
  • Top 10 Contributor
more options

I've don't know what else to change if it works in safe mode. See if it works with a new profile, created from Help/More Troubleshooting, about:profiles, and add an account.

jdlowder
jdlowder Vraag-eienaar
more options

Gekose oplossing

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!