This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost my primary email.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 14 views
  • Laaste antwoord deur FredMcD

more options

Hello. I used to have a Firefox account a few years ago using the email ... @globo.com and a secondary email ... @gmail.com. Now I excluded my globo.com email account and I can't use or create an account with the gmail one. I made a new account using my live email account as primary but still can't use the gmail one as secondary because it says it already activated in another account. Would be possible to delete the globo.com account then I'll be able to add my gmail account as secondary then turn it primary?

Thanks in advance.

Marcus


edited emails from public and search/spam bots view on this community forum.

Hello. I used to have a Firefox account a few years ago using the email ... @globo.com and a secondary email ... @gmail.com. Now I excluded my globo.com email account and I can't use or create an account with the gmail one. I made a new account using my live email account as primary but still can't use the gmail one as secondary because it says it already activated in another account. Would be possible to delete the globo.com account then I'll be able to add my gmail account as secondary then turn it primary? Thanks in advance. Marcus edited emails from public and search/spam bots view on this community forum.

Gewysig op deur James

All Replies (3)

more options

Hello,

In accounts.firefox.com/settings, you should find an option to set your secondary account as primary. You can then remove the other email address so that you will not need to make a new account.

Most people on this forum are volunteers (including me), and can not access your account for deletion or editing.

more options

The problem is my Gmail account is already linked to an account I have no more access so I can't remove it from that account to add on my current account. It throws an error message stating that.

more options

I called for an administrator.