This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

thunderbird outgoing email password

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Stans

markbirdoasis
markbirdoasis
more options

I have 3 email accounts on thunderbird. Our hosting company, bluehost, switched our website and email accounts to a new server (without telling us for 3 days!). When I changed the settings on my email accounts, something broke. Incoming email seems to be ok. On 2 accounts outgoing email is working. On the third, it works on one Macbook pro, but not on the other. The setting are all the same- I checked. On the Macbook where "email1" that is working, it asks for the outgoing password for "email2" account and I enter that password. These emails ARE SENT. On Macbook2, when I send an email from "email1", it asks for "email1" outgoing password. I enter it and the email seems to be sent it- it goes into my Sent folder. However, the emails are not received by the recipient- not in inbox or spam. This problem started when I changed the server settings. Actually this may be related to the fact our emails through bluehost often go to a spam folder, or DISAPPEAR ENTIRELY. We use IMAP, SSL/TLS, Normal Password Server: cs361.bluehost.com Port 99 Very frustrated!!!

I have 3 email accounts on thunderbird. Our hosting company, bluehost, switched our website and email accounts to a new server (without telling us for 3 days!). When I changed the settings on my email accounts, something broke. Incoming email seems to be ok. On 2 accounts outgoing email is working. On the third, it works on one Macbook pro, but not on the other. The setting are all the same- I checked. On the Macbook where "email1" that is working, it asks for the outgoing password for "email2" account and I enter that password. These emails ARE SENT. On Macbook2, when I send an email from "email1", it asks for "email1" outgoing password. I enter it and the email seems to be sent it- it goes into my Sent folder. However, the emails are not received by the recipient- not in inbox or spam. This problem started when I changed the server settings. Actually this may be related to the fact our emails through bluehost often go to a spam folder, or DISAPPEAR ENTIRELY. We use IMAP, SSL/TLS, Normal Password Server: cs361.bluehost.com Port 99 Very frustrated!!!

All Replies (3)

Stans
Stans
more options

I would remove the affected accounts and set them up afresh in Thunderbird, and if that doesn't work, create a new profile and start afresh.

markbirdoasis
markbirdoasis Vraag-eienaar
more options

I removed the email account and recreated it. It did not fix it. Then I created a new email address- at my hosting company and in my thunderbird email. It did not work either. There is a second email we have on thunderbird. I cannot send an email from any of the accounts on thunderbird on macbook1. None go through. I just found out that emails from one bluehost email to a second bluehost email address, ARE working. And all outgoing emails from the second macbook work. So maybe bluehost is the problem. However, why would it be a problem from one macbook and not the other? We have thunderbird on auto update, but our O.S is old- HIgh Sierra 10.13.13. Both computers the same

Stans
Stans
more options

See Profile Manager - Create and remove Thunderbird profiles and Profiles - Where Thunderbird stores your messages and other user data for info about profiles in Thunderbird. You can create a new profile on the troublesome system as a troubleshooting step, or copy Thunderbird profile data from the working MBP to the troubled one and see if it works. See https://support.mozilla.org/en-US/questions/1290276