This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot access email

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur sfhowes

Jim R Feliciano
Jim R Feliciano
more options

I have checked the account settings. Because Thunderbird stopped working I started using Blue Mail and it has the same account settings. When I check for new messages I get this error message Sending of password for user ... @att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. It does not matter if my VPN is on or not. I have restarted the computer many times and I try Thunderbird after the restart and I get the same error message. I have double checked with ATT and my server settings are correct.

I have checked the account settings. Because Thunderbird stopped working I started using Blue Mail and it has the same account settings. When I check for new messages I get this error message Sending of password for user ... @att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. It does not matter if my VPN is on or not. I have restarted the computer many times and I try Thunderbird after the restart and I get the same error message. I have double checked with ATT and my server settings are correct.

Gewysig op deur James

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Are you using a secure mail key in TB in place of the account password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Jim R Feliciano
Jim R Feliciano Vraag-eienaar
more options

I do not use a secure mail key

sfhowes
sfhowes
  • Top 10 Contributor
more options

Follow the instructions on the link in my first reply to create a key, remove the passwords from Saved Passwords in Preferences, restart TB, enter the key when asked for a password.