We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

lost authenticator when I bricked my phone, no recovery codes, and I cannot upload an add-on because the application id is in use. Help! What to do?

  • 4 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Paul

firefox1756
firefox1756
more options

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

Gewysig op deur James

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Try reaching out to amo-admins@mozilla.com to see whether they can help you with account recovery.

firefox1756
firefox1756 Vraag-eienaar
more options

Thank you!

firefox1756
firefox1756 Vraag-eienaar
more options

No response yet from amo-admins@mozilla.com

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hopefully they will be able to get back to you very soon.