This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't load any pages after updating to FF 100.0.2 64-bit

  • 1 antwoord
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur cor-el

eisenerj1995
eisenerj1995
more options

Hello all, I just updated my Firefox to 100.0.2. After the restart nothing will load. I can't open the settings (it doesn't even open a new tab as it normally does when opening the settings). Typing about:config does nothing as well. I've tried bookmarks, typing an address directly into the address bar - literally nothing happens. It doesn't try to open the page, it doesn't give me the spinning circle indication that it is trying, absolutely nothing. I am running Win 10 release 21h2 fully patched. Windows firewall is turned off, tried disabling the AV. Other browsers including Chrome, Tor and Edge all work.

I am at a loss...

Jerry

Hello all, I just updated my Firefox to 100.0.2. After the restart nothing will load. I can't open the settings (it doesn't even open a new tab as it normally does when opening the settings). Typing about:config does nothing as well. I've tried bookmarks, typing an address directly into the address bar - literally nothing happens. It doesn't try to open the page, it doesn't give me the spinning circle indication that it is trying, absolutely nothing. I am running Win 10 release 21h2 fully patched. Windows firewall is turned off, tried disabling the AV. Other browsers including Chrome, Tor and Edge all work. I am at a loss... Jerry

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

You can also try to reinstall Firefox.

You can find the full installer of the current Firefox release (100.0.2) in all languages and all operating systems here: