This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Logins and Passwords have disappeared

  • 5 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur jonzn4SUSE

more options

I recently bought a new computer and had my data transferred from the old one, but the vast majority of my passwords have disappeared. Even after copying the logins.json and key4.db files from the "Old Firefox Data" folder, I was only able to recover 8 of my 50+ passwords. I can’t even manually change my passwords one-by-one because I don’t even remember all of my accounts, let alone my passwords.

Please help me.

I recently bought a new computer and had my data transferred from the old one, but the vast majority of my passwords have disappeared. Even after copying the logins.json and key4.db files from the "Old Firefox Data" folder, I was only able to recover 8 of my 50+ passwords. I can’t even manually change my passwords one-by-one because I don’t even remember all of my accounts, let alone my passwords. Please help me.

All Replies (5)

more options

You could try copying the old logins-backup.json to logins.json (with Firefox closed).

more options

I did but nothing happened. At this point, I'm going to have to just reset every password I have one by one...

more options
more options

Well, I guess that helps to prevent this from happening again, but I do wish there was some way to regain the passwords that are still missing...

more options

It would also help if you run more than 1 version of Firefox and on multiple devices. This way you can sync data in multiple places. Sync will see the different versions as different devices as you can see in my screenshot. This way your data is not just in one place on one device.

Gewysig op deur jonzn4SUSE