This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Google docs, drive problems in browser

  • 1 antwoord
  • 1 het hierdie probleem
  • 17 views
  • Laaste antwoord deur Terry

ericwthomas23
ericwthomas23
more options

I have been having problems with Firefox and google doc/drive interface over the past few weeks. Firefox bugs out after I begin working with google docs each session. A few specifics: 1. I typically have a few different tabs w/ different google docs open. After initially opening them, I get a 'you are not connected' message and can't work/edit the docs - yet my internet/wifi connection is fine and all other apps work. 2. Then I can't visit bookmarks or other google docs saved in my browser history. I click to open and nothing loads/tab stays blank 3. Google is also my default search engine - that won't initiate either 4. The upper right corner of google docs (where my google account/name are linked) doesn't load, and I can't click or get functionality on changing accounts or seeing what other users are in the doc

It's become very problematic - I have searched help articles and can't find anything to remedy it. Thinking of switching to chrome b/c it's causing significant work disruptions for me. Any advice?

I have been having problems with Firefox and google doc/drive interface over the past few weeks. Firefox bugs out after I begin working with google docs each session. A few specifics: 1. I typically have a few different tabs w/ different google docs open. After initially opening them, I get a 'you are not connected' message and can't work/edit the docs - yet my internet/wifi connection is fine and all other apps work. 2. Then I can't visit bookmarks or other google docs saved in my browser history. I click to open and nothing loads/tab stays blank 3. Google is also my default search engine - that won't initiate either 4. The upper right corner of google docs (where my google account/name are linked) doesn't load, and I can't click or get functionality on changing accounts or seeing what other users are in the doc It's become very problematic - I have searched help articles and can't find anything to remedy it. Thinking of switching to chrome b/c it's causing significant work disruptions for me. Any advice?

Gewysig op deur ericwthomas23

All Replies (1)

Terry
Terry
more options

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). Try changing this preference to false in about:config. You may have to restart afterwards. security.tls.enable_0rtt_data

https://support.mozilla.org/en-US/kb/about-config-editor-firefox